Terms of Service

Effective date: 16 August 2026  |  Last updated: 16 August 2026  |  Version: 1.0

1. Acceptance of these Terms

These Terms of Service (“Terms”) govern your access to and use of the website neimhaans.in and the information, tools, and support services offered by NEIMHAANS — Healthcare Navigation & Medical Travel Support (“NEIMHAANS”, “we”, “us”, “our”). By accessing the site, submitting an enquiry, or engaging our services, you (“you”, “user”, “client”) confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the site or our services.

2. Definitions

• Services — the non-clinical navigation and coordination support NEIMHAANS provides, as described in Section 4.
• Hospital / Provider — any independent hospital, clinic, doctor, laboratory, or third-party service (travel, stay, transport) that actually delivers care or services to you.
• Content — all text, graphics, guides, logos, and other material on neimhaans.in.
• Enquiry — any request, message, or information you submit to us through the website, WhatsApp, phone, or email.

3. Who we are

NEIMHAANS operates neimhaans.in and provides support to help families — particularly from Northeast India — navigate hospital selection, travel, stay, and on-ground logistics for treatment in South India. Our contact details are set out in Section 21.

4. Nature and scope of our Services

What we do: help you shortlist and understand accredited hospitals and specialists; assist with appointments, estimates, and paperwork; and help coordinate travel, stay, and on-ground logistics.

What we do not do: we do not provide clinical care; we do not decide, prescribe, or influence your treatment; we do not set hospital fees; and we do not issue visas or guarantee their approval. All medical decisions rest with you and the qualified professionals at the Hospital you choose.

5. No medical advice & no doctor–patient relationship

6. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to use our Services. If you contact us on behalf of another person (for example, a family member or a minor patient), you confirm that you are authorised to share their information and to act on their behalf, and that you have obtained any necessary consent to do so.

7. Your responsibilities

• Provide accurate, current, and complete information in your Enquiry, and keep it updated.
• Make your own independent decisions about hospitals, doctors, and treatment, ideally in consultation with qualified medical professionals.
• Verify all critical details — diagnosis, treatment plan, costs, timelines, visa and travel requirements — directly with the Hospital or the relevant authority.
• Comply with all applicable laws, hospital policies, and travel/immigration rules.
• Not misuse the site or use our Services for any unlawful, fraudulent, or harmful purpose.

8. Hospitals & third-party providers

Hospitals, doctors, laboratories, and travel, transport, and accommodation providers are independent third parties. We may help you connect with them, but we do not control them, do not employ them, and are not responsible or liable for the medical care, services, quality, pricing, availability, acts, or omissions of any such provider. Any contract for treatment or services is entered into directly between you and that provider. Any estimates, timelines, or information we relay from a Hospital are provided for convenience and are subject to change and to confirmation by the Hospital.

9. No guarantee of outcomes

Medical treatment carries inherent risks and uncertainties. We do not warrant or guarantee any particular medical result, recovery, diagnosis, hospital or doctor availability, appointment date, cost, timeline, or the approval of any visa or travel document. Any expectations we help set are estimates only, and outcomes depend on factors outside our control.

10. Fees, payments & refunds

Where our navigation or coordination Services carry a fee, the applicable charges, scope, and payment terms will be communicated to you and agreed before those Services are provided. Charges for medical treatment, diagnostics, travel, stay, and other third-party services are set by, and payable directly to, the respective Hospital or provider — NEIMHAANS does not set or collect those charges on their behalf unless expressly agreed in writing. Any refund of a fee paid to NEIMHAANS will be handled in accordance with the specific arrangement agreed with you and applicable law. Refunds for third-party services are governed by that third party’s own policies.

11. Intellectual property

All Content on neimhaans.in — including text, guides, graphics, logos, and the “NEIMHAANS” name and branding — is owned by or licensed to us and is protected by applicable intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Content for your personal, non-commercial use. You may not copy, reproduce, republish, distribute, modify, or create derivative works from our Content without our prior written permission, except as permitted by law.

12. Acceptable use

You agree not to:

• use the site or Services in any unlawful, fraudulent, or misleading way;
• attempt to gain unauthorised access to, disrupt, or damage the site, its servers, or connected systems;
• introduce viruses, malware, or other harmful code;
• scrape, harvest, or collect data from the site by automated means without consent;
• infringe the rights of others, or post unlawful, defamatory, obscene, or harmful material.

13. Your content & submissions

If you submit an Enquiry, comment, or other material, you confirm you have the right to share it and you grant us a non-exclusive, royalty-free licence to use it as needed to provide the Services and operate the site (for example, to respond to you or to display an approved blog comment). We may remove any user content at our discretion. We handle personal data in your submissions in accordance with our Privacy Policy; please avoid sharing detailed medical records through the website — share those directly with the Hospital once connected.

14. Privacy

Your use of the site and Services is also governed by our Privacy Policy, which explains how we collect, use, share, and protect your personal data in line with India’s DPDP Act 2023 and the GDPR. By using our Services you acknowledge that policy.

15. Third-party links

The site may contain links to third-party websites (such as hospitals, government portals, or platforms like WhatsApp and Google). We provide these for convenience and do not endorse or take responsibility for their content, practices, or policies. Accessing third-party sites is at your own risk and subject to their terms.

16. Disclaimer of warranties

17. Limitation of liability

To the maximum extent permitted by applicable law, NEIMHAANS and its owners, team, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or medical outcomes, arising out of or relating to your use of (or inability to use) the site or Services, or to the acts or omissions of any Hospital or third-party provider — even if advised of the possibility of such damages. To the extent we are found liable, our total aggregate liability for any claim relating to our Services shall not exceed the amount of the fees (if any) you paid to NEIMHAANS for the specific Service giving rise to the claim. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including the Consumer Protection Act, 2019.

18. Indemnification

You agree to indemnify and hold harmless NEIMHAANS and its owners, team, and partners from and against any claims, liabilities, damages, losses, and reasonable expenses (including legal fees) arising out of your breach of these Terms, your misuse of the site or Services, your violation of any law, or your infringement of any third party’s rights.

19. Suspension & termination

We may suspend, restrict, or terminate your access to the site or Services at any time, without notice, if we reasonably believe you have breached these Terms or used the Services unlawfully or in a way that may harm us, other users, or third parties. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnity, and governing law — will survive.

20. Governing law, jurisdiction & disputes

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles. Subject to any non-waivable consumer rights, the courts at Bengaluru, Karnataka, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or your use of the Services. Before commencing formal proceedings, the parties will attempt in good faith to resolve any dispute amicably by contacting us at the details in Section 21.

21. General terms & grievance redressal

• Changes to these Terms. We may update these Terms from time to time. The “Last updated” date above reflects the latest version; continued use after changes means you accept them.
• Severability. If any provision is held unenforceable, the remaining provisions continue in full force.
• Waiver. Our failure to enforce any right or provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them as part of a business transfer.
• Entire agreement. These Terms and the Privacy Policy form the entire agreement between you and NEIMHAANS regarding the site and Services.
• Grievances. Any grievance regarding the site, our Services, or content may be raised with our Grievance Officer at the contact below; we will acknowledge and endeavour to resolve it within the timelines required by applicable law.

22. Contact us