Quick answer: Medical concierge services in Delhi are non-clinical services that help patients and families plan and manage treatment across Delhi NCR, which includes Delhi, Gurugram, Noida, Faridabad and Ghaziabad. A concierge helps organise reports, request written estimates, confirm appointments through official channels, plan travel and a stay near the hospital, support you through hospital processes and paperwork, and keep relatives informed until follow-up is done. All medical decisions stay with the hospital and your doctors.
Delhi is one of the easiest big medical cities for families from Northeast India to reach, with regular flights and direct Rajdhani trains, and Hindi makes everyday life simpler. It is also one of the hardest to manage: hospitals are spread across three states, public hospitals such as AIIMS are extremely busy, and the weather swings from fierce summer heat to winter smog and fog. NEIMHAANS has been helping families plan treatment journeys since 2007. This guide explains how a concierge fits into a Delhi trip and what families most need to plan for.
What a medical concierge in Delhi does
- Prepares your case so each hospital sees complete, well-ordered reports.
- Collects written estimates from private hospitals and helps you compare them.
- Guides you through official booking for public and private hospitals, so you book directly and safely.
- Plans travel and stay near the hospital, across Delhi NCR.
- Supports hospital days with registration, counters, diagnostics and pharmacy, and keeps a clear record of dates and instructions.
- Handles paperwork and insurance steps with the hospital’s own desks.
- Keeps relatives informed and helps coordinate follow-up after you go home.
A concierge does not diagnose or advise on treatment. For more on the role, read what a medical concierge service is.
Delhi or Delhi NCR? Why the difference matters
Many of the region’s best-known hospitals are not in Delhi itself. Gurugram is in Haryana and Noida is in Uttar Pradesh, so a hospital that is “in Delhi” in conversation may be in a different state, a long drive from where you are staying. This affects three things: how far your daily journey is, which state government schemes apply, and which accommodation makes sense. Always check the exact hospital address before you book anything. If your hospital is in Gurugram, our Gurgaon guide goes into more detail.
Where some of Delhi NCR’s major hospitals are
This is a location guide, not a ranking. The right hospital depends on your condition, the department and specialist, availability and cost.
| Area | Hospitals families often ask about |
|---|---|
| Ansari Nagar, South Delhi | AIIMS New Delhi, Safdarjung Hospital |
| Rajinder Nagar and Pusa Road, Central Delhi | Sir Ganga Ram Hospital, BLK-Max Super Speciality Hospital |
| Saket and Okhla, South Delhi | Max Super Speciality Hospital (Saket), Fortis Escorts Heart Institute |
| Sarita Vihar | Indraprastha Apollo Hospitals |
| Vasant Kunj | Institute of Liver and Biliary Sciences (ILBS) |
| Rohini, North-West Delhi | Rajiv Gandhi Cancer Institute |
| Gurugram (Haryana) | Medanta, Artemis Hospital, Fortis Memorial Research Institute |
| Noida (Uttar Pradesh) | Several large private hospitals, including Fortis Noida |
For more, see our guide to the best hospitals in Delhi for international patients.
Public hospitals such as AIIMS: what a concierge can and cannot do
AIIMS New Delhi and other large government hospitals see enormous numbers of patients. Appointments are made through official channels, such as the government’s Online Registration System portal and the hospital’s own counters. Nobody outside the hospital can legitimately sell you a faster appointment, and families should be wary of anyone who offers to.
What an honest concierge can do is help you prepare: organise your reports, understand the booking steps so you can book directly, plan for waiting days, find accommodation nearby, and support the family through long hospital days. Some large hospitals also have rest houses or charitable shelters for patients’ families nearby, so ask the hospital’s patient services or social work team.
Getting to Delhi from the Northeast, and getting around
- By air: Indira Gandhi International Airport has regular flights from Guwahati and other Northeast airports.
- By rail: Rajdhani Express trains run from Guwahati and Dibrugarh to New Delhi. Other main stations include Hazrat Nizamuddin and Anand Vihar Terminal, so check which station your train uses.
- In the city: the Delhi Metro is extensive, including an airport line and a station at AIIMS, and is useful for caregivers. For patients who are unwell, use a taxi or app cab, and allow for heavy traffic, especially between Delhi and Gurugram or Noida.
- Community: Delhi has a large Northeast community, and some families find it easier to stay with relatives or friends during a long treatment.
Plan for Delhi’s weather
- Summer (roughly April to June): very hot, sometimes above 40°C. Avoid midday travel for elderly or unwell patients and keep them hydrated.
- Monsoon (roughly July to September): heavy showers can cause waterlogging and slow traffic.
- Winter (roughly November to January): cold nights, poor air quality on many days, and dense fog that can delay flights and trains. Ask your doctor whether air quality matters for the patient’s condition, pack warm clothing, and keep buffer time in travel plans.
How the process works, step by step
Step 1: Reports and estimates
Organise all reports, scans and prescriptions in date order. For private hospitals, request written estimates and the expected length of stay. For public hospitals, learn the official registration steps early.
Step 2: Confirm dates and the exact location
Confirm the appointment, the exact hospital address and whether it is in Delhi, Gurugram or Noida. Then book travel and a stay near it.
Step 3: Consultation, tests and admission
On hospital days, the concierge helps with registration and counters, keeps track of test dates and instructions, and supports admission and insurance paperwork if needed. See our guide on hospital admission paperwork.
Step 4: Discharge and follow-up
Before leaving, check that you have the discharge summary, prescriptions, reports and a clear follow-up plan. Read how follow-up works after you fly home.
Documents to carry
- Photo ID for the patient and caregiver (passport and visa for international patients).
- All earlier reports, scans and CDs, prescriptions and discharge summaries, in date order.
- Your referral letter, if you have one.
- Insurance details and card, or your Ayushman Bharat PM-JAY card if applicable.
- A list of current medicines and doses.
- Photocopies of ID and key reports.
Paying for treatment: insurance and schemes
Because Delhi NCR spans Delhi, Haryana and Uttar Pradesh, state government health schemes depend on the patient’s own state of residence and the hospital’s location, so families from other states should not plan around them. Check your own insurance network or Ayushman Bharat PM-JAY eligibility at empanelled hospitals, and confirm that the specific hospital and treatment are covered before you travel. See how cashless and direct-billing treatment works.
How much does a medical concierge in Delhi cost?
The concierge fee is separate from hospital, travel and accommodation costs. It is usually charged per visit, per treatment journey, or monthly for longer or ongoing support. The main cost drivers are how many days of on-ground help you need and how far apart your stay and hospital are. Ask for the scope and fee in writing. NEIMHAANS shares its pricing on a free consultation call.
How to choose a medical concierge in Delhi
- They state clearly that they are non-clinical.
- They help you book through official hospital channels, and never sell appointments.
- They share the hospitals’ own written estimates, not only their own figures.
- They tell you whether they receive referral fees from hospitals or other providers.
- They are honest about what on-ground support they can provide in Delhi NCR.
- Walk away from guaranteed outcomes, pressure to decide quickly, or cash-only fees without receipts.
Our checklist of 10 questions to ask a medical concierge goes into more detail.
How NEIMHAANS can help with a Delhi journey
NEIMHAANS is a non-clinical healthcare concierge that has supported families travelling for treatment since 2007, with a special focus on families from Northeast India. Our main on-ground work is in South India. For Delhi, much of the most valuable help happens before you leave home: organising reports, understanding official booking steps, comparing estimates, planning travel and stay, and keeping the whole family informed. Talk to us on a free call and we will be clear about exactly which parts of your Delhi journey we can support.
See our services and how it works. You can also compare our city guides for Mumbai, Bangalore, Hyderabad, Chennai, Vellore and Kochi.
Frequently asked questions
Can a medical concierge get us an AIIMS appointment faster?
No. AIIMS and other government hospitals take appointments through official channels such as the Online Registration System portal and hospital counters. A concierge can help you prepare and understand the steps, but nobody outside the hospital can legitimately sell a faster appointment.
Is Gurugram or Noida part of Delhi?
They are part of the Delhi National Capital Region but are in different states: Gurugram is in Haryana and Noida is in Uttar Pradesh. Check the exact hospital address before booking your stay, since travel across NCR can take a long time.
What is the best way to travel to Delhi from the Northeast for treatment?
Flights from Guwahati and other Northeast airports are the fastest option. Rajdhani Express trains from Guwahati and Dibrugarh to New Delhi are an alternative for families who prefer rail. Choose based on the patient’s condition and your doctor’s advice.
Does winter pollution in Delhi matter for patients?
Air quality in Delhi is poor on many winter days. Ask the treating doctor whether this matters for the patient’s condition, and plan travel with buffer time because fog can also delay flights and trains.
Can families from other states use Delhi, Haryana or Uttar Pradesh government schemes?
State schemes are generally for that state’s eligible residents. Families from other states should check their own insurance or Ayushman Bharat PM-JAY eligibility at empanelled hospitals.
Does a medical concierge give medical advice?
No. A medical concierge is non-clinical. Diagnosis, treatment decisions and medical advice always come from the hospital and your doctors.
This article is general information and not medical advice. Hospital processes and schemes change over time, so always confirm details with the hospital or scheme directly. NEIMHAANS is an independent service and is not affiliated with any hospital named here.